Togo’s Telecommunication and Posts Regulatory Authority (ARCEP) has issued Moov Africa Togo with a fine of XOF593 million (USD1.1 million) for ‘serious and lasting breaches of its obligation to provide its electronic communications networks and services on a permanent and continuous basis’. The move follows a recent public hearing in which the operator was summoned to explain serious problems with its network that lasted through June to September 2020 and March to April 2021. As previously reported by CommsUpdate, the regulator launched a sanctions procedure against the Maroc Telecom-owned cellco in November last year for ‘violating its terms of reference’. Whilst Moov Africa Togo explained that the problems arose from ‘prolonged’ power cuts by the CEET and issues with cables having been cut by Togocom or construction companies working across the country, ARCEP said its reasons were ‘insufficient’ given the XOF113 billion investment the operator claims to have made in Togo to improve its quality of services (QoS).

Source: Commsupdate